TERMS OF SALE

We are Dragon Thunder Unipessoal Lda., from now on designated as “Chilli Beans”.

Our registered office and main trading office address is at Dragon Thunder - Unipessoal Lda
, Rua Sara Afonso, 105-117, R005, Senhora da Hora 4460-841, Portugal
, with VAT number PT513683313.

This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Sites (“Items”) to you. Please note these Terms only apply to the purchase of Items on the website. Purchase of Chilli Beans Items from any other source (including without limitations our Stores or third party stores and websites selling our items) (“Other Sources”), will be governed by the terms and conditions applicable at the relevant source. Please note that promotions and offers available for purchases on the Site may not be available for purchases through the Stores and Other Sources and vice versa.

Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Please note that before placing an order you will be asked to agree to these Terms. By placing an order on the Site or purchasing Items from the Stores you confirm your acceptance of these Terms.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.

We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 6th of June 2018.

How the contract is formed between you and us on site

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.

After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).

Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances we will inform you of this by email. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.

Items on the website

The images of the Items on the Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.

All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.

We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.

All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.

Please be aware that our Items are not aimed at persons aged under 16 so please take extra care when purchasing Items as gifts for persons under this age group.

We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.

Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.

The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.

Please note that the prices listed on the website are only applicable for items purchased on the websites and not through any other source.

The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page. You can get information about charges for returning items if you choose to use one of our returns methods on our Returns Information page.

Please note that whilst we take utmost care in ensuring the content on the Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Sites may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Sites that may contain errors or inaccuracies.

Payment

You can pay for Items on the Sites using the following payment options: Mastercard and Visa credit cards, Paypal and via Multibanco.

All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.

We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to this.

All Items ordered remain our property until we receive full payment from you.

Delivery on orders placed on website

Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.

Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

General

Your use of the Sites is governed by our Terms of Use . Amongst other matters, this details how you may use our name, logos and content on the Sites. Please take the time to read this carefully so that you are clear about how you may use the Sites. By using the Site you are confirming acceptance of the terms of our Terms of Use.

When you use the Site we will use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully as it sets out how we will use information about you and how your information may be shared with third parties. By placing an order on and/or using the Sites you are confirming acceptance of the terms of the Privacy Policy.

The Sites use cookies. Please review our Cookies Policy to see how we collect and use information collected by cookies on our Sites. By using the Site you are confirming acceptance of the terms of our Cookies Policy.

If you are a consumer, you may only purchase Items from the Sites if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Sites for you.

You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.

These Terms and any document expressly referred to in them, our Privacy Policy, Cookies Policy and Terms of Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.

You acknowledge that in placing an order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them including without limitation our Privacy Policy, Cookies Policy or Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.

We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by Portuguese law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by Portuguese law. You and we both agree to that the courts of Portugal will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.

Returns and Exchanges

Change of heart? We will happily return or exchange your unworn Chilli Beans within a period of 30 days of purchase for FREE. Shopping with us is completely RISK FREE.

In case you wish to return your items, the full refund will be processed within a period of 14 business days after the parcel arrives at our warehouse. The refund will include the value payed for the items plus all the shipping expenses you had when sending the item back to us.

The items must be sent to the following address:

Chilli Beans Europe 

Avenida Luís Bivar, nº8-A

1050-144 Lisboa

Portugal

Please note that the items must be in the original condition as they were sent out to you and they must be sent back as soon as you have the intent to return or exchange them. 

You should not ship back a broken or damaged product without prior contact with our Customer Care Team.

In case of a product that is damaged or broken upon receipt, we kindly ask you to contact us by email within 24 hours after you receive the items.

Warranty 

Chilli Beans warranties are automatically in effect upon purchase of any sunglasses, watches and eyeglasses products. We grant a (2) year warranty period on our sunglasses, watches and eyeglasses. This warranty guarantees that the products meet the standards required for usability and durability.

Chilli Beans warranties do not apply in the following cases:

  • Normal wear or aging of the used materials;
  • Theft or loss of the product;
  • Intentional damage;
  • Damages as a result of improper usage or neglected care.

The warranty no longer applies in case a third party performed any repair works in our products.

Any shipment expenses for a return after a warranty request or repair request is made (for defects occurring after the customer has used the product), will be handled by the customer.

 

You can always contact us by email to staycool@chillibeanseurope.com and we will assist you in all your enquiries and further doubts.

________________________________________________________________________

Spanish Version 

POLÍTICA DE DEVOLUCIÓN Y CAMBIO

¿Cambio de corazon? Estaremos encantados de devolver o cambiar sus granos de chili sin usar en un plazo de 30 días a partir de la compra GRATIS. Comprar con nosotros es completamente LIBRE DE RIESGOS.

En caso de que desee devolver sus artículos, el reembolso completo se procesará en un plazo de 14 días hábiles después de que el paquete llegue a nuestro almacén. El reembolso incluirá el valor pagado por los artículos más todos los gastos de envío que tuvo al enviarnos el artículo.

Los artículos deben ser enviados a la siguiente dirección:

Chilli Beans Europe

Avenida Luís Bivar, nº8-A

1050-144 Lisboa

Portugal

Tenga en cuenta que los artículos deben estar en su estado original tal como fueron enviados a usted y deben devolverse tan pronto como tenga la intención de devolverlos o cambiarlos.

No debe devolver un producto roto o dañado sin un contacto previo con nuestro equipo de atención al cliente.

En caso de que un producto se dañe o se rompa al recibirlo, le rogamos que se ponga en contacto con nosotros por correo electrónico dentro de las 24 horas posteriores a la recepción de los artículos.

Garantía

 Las garantías de Chilli Beans se aplican automáticamente al comprar cualquier producto de gafas de sol, relojes y gafas. Otorgamos un período de garantía de (2) años en nuestras gafas de sol, relojes y gafas. Esta garantía garantiza que los productos cumplen con los estándares requeridos para la usabilidad y durabilidad.

 Las garantías de Chilli Beans no se aplican en los siguientes casos:

  • Desgaste normal o envejecimiento de los materiales utilizados;
  • Robo o pérdida del producto;
  • Daño intencional;
  • Daños como resultado del uso indebido o cuidado descuidado.

La garantía ya no se aplica en caso de que un tercero realice trabajos de reparación en nuestros productos.

Todos los gastos de envío para una devolución después de una solicitud de garantía o reparación (para los defectos que se produzcan después de que el cliente haya utilizado el producto), serán manejados por el cliente.

Siempre puede contactarnos por correo electrónico a staycool@chillibeanseurope.com y le ayudaremos en todas sus consultas y dudas.

________________________________________________________________________

French Version

POLITIQUE DE RETOUR ET D'ÉCHANGE

Changement de cœur? Nous nous ferons un plaisir de retourner ou d'échanger GRATUITEMENT vos Chilli Beans non portés dans les 30 jours suivant leur achat. Faire des achats avec nous est totalement SANS RISQUE.

Si vous souhaitez renvoyer vos articles, le remboursement intégral sera traité dans un délai de 14 jours ouvrables après l’arrivée du colis à notre entrepôt. Le remboursement comprendra la valeur payée pour les articles, ainsi que tous les frais d'expédition que vous avez engagés pour nous renvoyer l'article.

Les articles doivent être envoyés à l'adresse suivante:

Chilli Beans Europe

Avenida Luís Bivar, nº8-A

1050-144 Lisboa

Portugal

Veuillez noter que les articles doivent être dans leur état d'origine car ils vous ont été envoyés et doivent être renvoyés dès que vous avez l'intention de les retourner ou de les échanger.

Vous ne devez pas renvoyer un produit cassé ou endommagé sans contact préalable avec notre équipe du service clientèle.

En cas de produit endommagé ou cassé à la réception, nous vous prions de nous contacter par courrier électronique dans les 24 heures suivant la réception de votre commande.

Garantie

La garantie Chilli Beans est automatiquement en vigueur à l'achat de lunettes de soleil, montres et produits de lunettes. Nous accordons une garantie de deux (2) ans sur nos lunettes de soleil, montres et lunettes. Cette garantie garantit que les produits répondent aux normes requises pour la convivialité et la durabilité.

Les garanties de Chilli Beans ne s'appliquent pas dans les cas suivants:

  • Usure normale ou vieillissement des matériaux utilisés;
  • Vol ou perte du produit;
  • Dommages intentionnels;
  • Dommages résultant d'une utilisation inappropriée ou de soins négligés.

La garantie ne s'applique plus dans le cas où un tiers effectuait des travaux de réparation sur nos produits.

Tous les frais d'expédition pour un retour après une demande de garantie ou de réparation (pour les défauts survenant après que le client a utilisé le produit) seront traités par le client.

Vous pouvez toujours nous contacter par courriel à staycool@chillibeanseurope.com et nous vous aiderons dans toutes vos questions et doutes.

________________________________________________________________________

Portuguese Version

POLÍTICA DE TROCAS E DEVOLUÇÕES

Mudou de ideias? Teremos todo o prazer em devolver ou trocar os seus Chilli Beans não usados dentro de um período de 30 dias após a compra, de forma totalmente GRATUITA. Comprar na nossa loja online é 100% LIVRE DE RISCO.

Caso deseje devolver os seus items, o reembolso total será processado dentro de um período de 14 dias úteis após a encomenda chegar ao nosso armazém. O reembolso incluirá o valor pago pelos produtos e todas as despesas de envio que incorreu ao enviar os items de volta para nós.

Os produtos devem ser enviados para o seguinte endereço:

Chilli Beans Europe

Avenida Luís Bivar, nº8-A

1050-144 Lisboa

Portugal

Por favor, note que os items devem estar na condição original como foram enviados para si e devem ser enviados de volta assim que tiver a intenção de os devolver ou trocar.

Não deve devolver um produto danificado sem contacto prévio com a nossa equipa de apoio ao cliente.

No caso de um produto estar danificado após o recebimento, pedimos gentilmente que entre em contato connosco por e-mail dentro de 24 horas após receber os items na sua morada.

Garantia

As garantias da Chilli Beans entram automaticamente em vigor após a compra de qualquer produto de óculos de sol, relógios e óculos da linha Optical. Concedemos um período de garantia de (2) anos em todos os nossos óculos de sol, relógios e óculos da linha Optical. Esta garantia garante que os produtos atendem aos padrões exigidos de usabilidade e durabilidade.

As garantias da Chilli Beans não se aplicam nos seguintes casos:

  • Desgaste normal ou envelhecimento dos materiais usados;
  • Roubo ou perda do produto;
  • Dano intencional;
  • Danos resultantes de uso indevido ou cuidados negligenciados.

A garantia não se aplica no caso de um terceiro realizar qualquer reparo nos nossos produtos.

Quaisquer despesas de envio para devolução após uma solicitação de garantia ou solicitação de reparo (para defeitos ocorridos após o cliente ter usado o produto), serão da inteira responsabilidade do cliente.

Pode sempre contactar-nos por email para o seguinte email, staycool@chillibeanseurope.com, e a nossa equipa irá ajudar com todas as dúvidas que possam surgir.

 

 

If you have any questions about our Terms of Sale please contact our Customer Care Team at staycool@chillibeanseurope.com.

 

Search our store